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Facility Management As A Quality Management Tool
Achieving recognition, presence and relevance within your organisation
Registration for this workshop will commence at 08:00. It will begin at 08:30 with refreshments, including lunch being served at appropriate times. The workshop will conclude at 14:30.
“it cannot be overlooked that SLAs and indicators are part of a process, the FM process. They are not just tools that can be used as independent procedures with no relationship among them, they must be integrated within the process…”
Introduction to Workshop
All public and private organisations have different needs where FM plays a role. Private FM Market is moving towards bigger, more global contracts: Clients are looking for companies with EMEA coverage and service providers are desperate to prove their capabilities over a larger number of countries. Public sector sees FM as the long term tool for service satisfaction using PPP approaches such as PFI schemes.
When addressing these multi-country contacts or these long term relationships, the same “language” must be spoken by all parts involved. This normalisation will bring recognition and solid growth to the discipline. As part of this normalisation process a new aspect arises: “there are enough tools and methodology to assist organisations in a more complete manner ” to integrate FM discipline as a “support quality management tool” for the organisation”. Proper use and definition of Service Level Agreements and correct description and implementation of associated indicators are key to ensure that FM achieves the objectives bringing the discipline to a higher level within organisations.
Issues Covered In The Workshop:
- Normalisation in Facility Management. The EN 15221 series.
- Use of FM in public and private sectors
- Why FM should be understood as a QMT
- The role of SLA and indicators as part of the FM process
- FM process implementation methodology
Outcomes
On successful completion of the course you will be able to:
- Understand the need of normalisation in FM and the actual and future actions
- Justify the need and integrate FM as a process in your organisation
- Define SLA’s and indicators as part of a process and successfully implement it
- Assist with global or multi-country contracts and long term FM relationships
Meet Your Workshop Facilitator:
 David Martinez, Eur Eng (Ind) MPhil PhD MIFMA MFMCC, commenced his relationship with Facilities Management in 1996, working for a major services provider in the telecom market at NTL UK until becoming Operations Director of the account. He also worked on the PFI mounting team as Operations Manager. 3 years later he was offered to lead the company’s division in Spain and Portugal as Iberian Managing Director. Currently, David is Director of Consultancy and Training of the Facility Management International firm 3G-Office for Spain and Portugal. He is responsible for the development and implementation of management models in the Justice City of Barcelona, Microsoft outsource process (for EMEA) and strategic consultancy for several other clients. As member of the board, he is secretary of the International Facilities Management Association Spanish chapter and responsible for the local training program since 2005. He is also member of the FM consultants Council (FMCC). Recently he joined the Practice Network Group of EuroFm and is responsible of the project with CEN for the European normalisation process. He is also president of the Spanish mirror committee also in the normalisation FM European project.
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